Common Issues and Solutions

Before Testing

I can’t find my students on the Proctor Dashboard or Assignments tabs:

If you do not see any students at all, your district may not have rostered students yet. Please contact your district Data Administrator to check.

During Testing

A student cannot log in:

Ensure the student is logging in at https://student.mapnwea.org (or using the MAP Reading Fluency Testing App) using the correct password. Students do not use the same website that teachers use. If you aren’t sure of the student’s password, you can assign a new password. See: Assigning Passwords.
Try clearing the Chrome browser cache on the student’s computer and then assigning a new password.

My students are failing the microphone check:

See Resolving Headset Issues

My student is locked out of the test:

See Unlocking a student who’s locked out of testing

I assigned Progress Monitoring to a student, but the student logged in and was given an Adaptive Oral Reading test:

By default, all students are assigned the benchmark Adaptive Oral Reading test at the beginning of every term. See Progress Monitoring for information on how to check and/or change this assignment.

Graphics and/or sound are not working as expected:

Make sure that you are using a supported device and the latest system requirements. See Device requirements for MAP Reading Fluency.
Make sure that you are using a recommended headset type. See: Setting up headsets.

After Testing

Can I delete a test? Can I move a test from one student to another if the wrong student took the test?

Completed tests cannot be deleted or moved. Unfinished tests can be discarded—see Starting a Test Over. If there are issues with an audio recording, that recording can be suppressed from reports—see Individual Student Report.

I can’t find my students on reports:

Click the drop-down list under Term and select a previous term. The Term menu defaults to Most Recent, and it is possible that your students have not tested in the current term.
Check the solutions under I can’t find my students on the Proctor Dashboard or Assignments tabs above.

My student received no score (NS) for a reading passage:

Either the student read less than 75% of the passage or there were difficulties assessing it. See Individual Student Report.

Using Coach

Troubleshooting audio issues

This chart is designed to diagnose and resolve common audio issues efficiently. Note: Coach typically handles student accents and classroom noise without issue.

User Experience	Potential Cause	Recommended Action
Cursor stalling or moving slowly   Intervening on words that were pronounced correctly Not intervening when expected	Network issues: Slow speed or blocked content	Ensure all content filter requirements have been met Run a speed test at www.speedtest.net to ensure minimum device speeds are met (10 Mbps download/upload) are met
Error message with the ear Error message with the mic Error message with the red X	Hardware or browser issues	Ensure you are using a compatible device and operating system Ensure your microphone is allowed Test your mic at https://mic-test.com/ Clear your browser's cookies and cache Ensure all other tabs and apps are closed Configure student headsets
Teacher observes a lot of background noise in recording Maya asks student to repeat phrases frequently	Behavior issue	Model reading fluently with a loud proud voice Configure your classroom space so mics aren't directly behind each other Model appropriate headset use: "hands off the mic and mute button"

Content filter requirements

Firewalls, Content Filters, Proxy Servers, and Virus Protection can impact the overall performance of Coach significantly, even in cases where bandwidth appears sufficient. Whenever possible, bypass content filters and proxy servers and ensure that the proxy server cache is properly configured.

Always allowlist the following domains in your school's firewall and allow for HTTP and HTTPS (SSL) connections.

https://www.google.com:443/speech-api/*

https://sentry.io:443

https://www.amiratutor.com:443

https://api.getmagicbox.com

https://googleapis.com

https://www.google-analytics.com

https://*.cloudfront.net:443

https://*.amazonaws.com:443

https://*.amira.services

wss://*.amira.services:443 (websocket for speech)

Note: Sometimes a more generic URL is needed to be added to the custom allow list...simply allowing *amira.services* (no wss, no http, no https) just the wildcards on both ends of amira.services, will work better for your firewall.